Market Analysis: How much does CMMS/EAM software cost? Interview questions and answers – free download/ pdf and ppt file maintenance engineer KPI In this ppt file, you can ref KPI materials for maintenance engineer position such as maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… KPIs for The Every Day. If you do not carry out preventive maintenance, then setting a goal of zero reactive work orders in a month will only bring disappointment! We will look at five of them in detail with a couple of maintenance kpi formulas. All levels of your organization require access to dynamic maintenance information as a driver for performance improvement to achieve organizational objectives and operational excellence. Good maintenance KPI selection gives us an overview of the situation in our plant—the past is clear and so is the future. they say.... Let’s get to the point early on. Now, this metric is common in most industries. It is a metric generally used for maintenance planning actions. information about all the maintenance work the engineers perform in the field. But what good is that intelligence if it is sitting idle on a database or a server? Maintenance performance can be digitally analyzed through key performance indicators (KPI), much like the indicators and gauges on your automotive dashboard. The full report of the M&E maintenance customer satisfaction KPIs, including the results by sector, are compiled for BSRIA's Operation & Maintenance Benchmarking Network. Now customize the name of a clipboard to store your clips. 1. Steelmakers are concerned with costs per tonne of steel, brewers per keg of beer, and carmakers per car. Measuring Downtime as a KPI, can help Maintenance Department t… is when it was entered into the EAM or CMMS. If you can fine-tune maintenance performance, then you can improve organizational performance, and lower costs and business risks at the same time. Not the other way around. KPIs can also give insights into the behaviors of personnel maintaining the system. Measuring to Ensure Success . 70% of the companies' lack awareness of which assets require maintenance which leads to unpredictable failures and costly downtime. Just when you need it, it cannot do the function you bought it for. ♦ Total Maintenance Cost / Total Manufacturing Cost: This metric is a useful benchmark at a plant and corporate level. This helps you identify how often you are missing necessary maintenance. Performance management starts with figuring out what to measure. They are usually results-type metrics.A good example is maintenance costs. The Work Order Creation Date is when it was entered into the EAM or CMMS. Work Order Cycle Time = Work Order Completion Date – Work Order Creation Date (in days). Reduce energy consumption by … Project scope document updated with each progress submittal. But you may now be asking ‘what is SMART’? : Pertinent to your organization’s overall purpose and business or operations plan. Let’s define some KPIs for Plant Maintenance. Measurable: the objective must have criteria that measure your progress towards the accomplishment of the goal. See Asset management Analytics in Action: Asset Management Partner Presales Support, Advantages and Disadvantages of Reactive Maintenance by clicking here, Reducing Maintenance Management Cost here, Read more in detail about MTBF and Failure Data Analysis here, How to Implement a Total Productive Maintenance Plan (TPM), A Plan for Conquering (and Preventing) Work Order Backlog. That word makes some people smile. We are fortunate to have … Counting the "Invisible"? Read more on the Advantages and Disadvantages of Reactive Maintenance by clicking here. KPIs for the maintenance department provides a suite of relevant measurements that can be used to measure department competencies. • 11 performance appraisal methods KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. Maybe you have delays in spare parts ordering, resource issues, planning problems, or unexpected spare part lead times. Simply put, failure is when an asset or equipment is unable to perform its required primary function. First things first, the importance of KPI’s in Maintenance Management. The metrics that you measure and track depend completely on your organization’s goals and objectives. For this KPI, you should focus on lowering the % of reactive maintenance work orders as much as possible. But how do stakeholders get the information? Here are the 4 crucial field service KPIs that field service organizations should use to measure and improve operational efficiency as well as on-field operative performance. Example KPIs. This leads to unexpected failures and expensive downtime. When we say repairable, we mean those assets or components that can be repaired when they fail, i.e., pumps, valves, and conveyors. The simple KPI formula is: Maintenance Unit cost = Total Maintenance Costs / Standard Units Produced. There is a vast selection of potential metrics to choose from. The rationale behind measuring performance towards goals in our engineering … A KPI is also a metric i.e. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Unscheduled downtime KPIs help maintenance managers analyze how successfully they have implemented maintenance strategies. How to choose the right KPIs to monitor? So all KPIs are metrics but all metrics are not KPIs. Laurie Gilmer, P.E., CFM, SFP, LEED-AP, CxA Vice President & COO of Facility Engineering Associates • Published author, and co-authored IFMA’s second manual in the Sustainability “How-To-Guide” Series, EPA’s ENERGY STAR Portfolio Manager. Possibly the most important KPI in the world of field service is the first-time fix rate”. Some KPI's for my engineering group are as follows: Project files properly configured and kept up-to-date. Whether your asset is producing tonnes of steel or warming up your coffee in the morning, both can be critical to you, and you cannot have them fail! Then think about how much profit is made on each part. It usually differs a bit from company to company but on a broad basis: 1.Keep the production continuous. Measured by checking files for scoping document, stakeholder comments, and resolution of stakeholder comments. Calculate this KPI by dividing the number of planned maintenance events against emergency maintenance events. In this ppt file, you can ref KPI materials for maintenance engineer position such as They give you an immediate sense of direction, performance, and perspective. As an example, let’s say we are manufacturing hand sanitizer by the liter. Implementing EAM Software: 4 Challenges and How to Solve Them, 10 signs you should switch to a new EAM system, Reliability & Availability: How to Get There with FMEAs and P-F Curves. "Call for quote!" Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Looks like you’ve clipped this slide to already. Non-repairable items use a different metric called mean time to failure (MTTF). The concept of key performance indicators (KPIs) becomes relevant when considering how to measure the performance of the maintenance operation. please visit: kpi123.com/list-of-kpi-samples Metrics should encourage the right behavior, should be difficult to manipulate and easily reported. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods. Improve labor time for scheduled maintenance tasks by 10% in four months. Maintenance managers have to know when work was completed to know whether their preventive maintenance program is working. Many providers, especially in the EAM space avoid this question. For example, say that there is a standard for addressing a non-critical but unscheduled work orders. 1. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. The world class benchmark is between 2% and 3%. And even more important is to reduce unplanned downtime. See our Privacy Policy and User Agreement for details. You do not want to overwhelm people with information. Each objective has different standards for evaluating progress against the goal. Furthermore, 70% of the companies lack awareness of which assets require maintenance. You are providing a target to aim for as well as reflecting on your performance and achievements. But if we are measuring KPIs, then it must be because we have an overall objective, right? When you can plan all your maintenance activities, you will have stable, predictable costs. When you trend MTBF, then an increase in the metric is a good thing and will signify that the asset reliability in improving or increasing. And this is where a modern, analytical and digital EAM software is worth its weight in gold! According to Vanson Bourne, average industrial downtime costs are 250.000 USD per hour, according to field service and IT decision-makers. The objective is to understand how long it takes to complete work, from creation to completion. You don’t want to alienate people. Too many and people get confused. The need for qualitat... No public clipboards found for this slide. You can also read our article about Reducing Maintenance Management Cost here. Timely: With a clearly defined timeline, including a starting date and a target date. Maintenance decisions must be data-driven to be effective. You may think that reactive maintenance makes sense. It is your responsibility to take advantage of that maintenance performance business intelligence to stay ahead of the game. maintenance engineer KPI 2. But how do we calculate unplanned downtime? The most important thing in KPI maintenance is to reduce downtime of critical tools. Getting EAM / CMMS implementation wrong is expensive and... Modern CMMS / EAM software can offer you so much more than its 20th century predecessors. Relevant: Pertinent to your organization’s overall purpose and business or operations plan. A good example is “Adherence to schedule”, which is a measure of the maintenance work that is done in a given period compared to the work that was scheduled to be done. Conversely, low compliance would suggest increased risks of asset failure soon. MTBF is a well-known basic measure of the reliability of an asset or component. First, ask yourself what it is that you want to achieve. Having a good Maintenance Strategy in place, can reduce downtime by more than 30%! There are no winners in this situation. Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. Maintenance & Reliability Best Practices, Ramesh Gulati. Tracking your maintenance KPIs will also help you benchmark your organization against others in the industry. KPI is also a number or a percentage but KPI is a metric which has the power to provide to the management some recommendations to improve performance/reduce costs. And your findings will help to fine-tune your strategy so that the goals can be achieved. So, what about the number of KPIs that you should have on your EAM / CMMS dashboards?Firstly, too few and you risk missing opportunities. The good news is that you're not the first organization to do this. If your average trend is increasing, then you’ll have good reason to investigate the root causes. Interview questions and answers – free download/ pdf and ppt file On the other hand, lagging indicators are like looking in the rear-view mirror, i.e., the past. Short description: the average amount of time between 2 consecutive failures KPIs play a crucial role in identifying and measuring business success over time. Project scope document prepared and agreed upon by stakeholders. Why not repair things only when they break? This breakdown maintainance is usually carried out in shifts. Work order management. Maintenance KPIs are quantifiable goals that reflect the larger objectives of the organization. But in industrial organizations world-wide, it... For organizations that suffer from unexpected failures and unplanned downtime, Failure Modes and... Key Performance Indicators (KPI's) for Maintenance, Why Maintenance Performance, Reporting, and KPIs are Critical to Organizational Success, Measure Maintenance Performance Indicators, According to Vanson Bourne, average industrial downtime costs are. The range of KPIs and PIs to use to monitor and focus maintenance on what is important to do include checking: the delivery and quality of maintenance work, the reduction in … Metrics are used to drive improvements and help businesses focus their people and resources on what is important. All organizations must have the right balance of both leading and lagging maintenance metrics. Managers should publish charts weekly and monthly … : the objective must have criteria that measure your progress towards the accomplishment of the goal. They are an endpoint you are reaching for. Reactive maintenance - often referred to as breakdown maintenance - means that equipment repairs are performed after the equipment failure. It is used to assess the reliability of a repairable asset. Maintenance analytics - in the form of KPIs - will help you measure and drive your maintenance performance to optimal levels. And just as important here is to understand how downtime affects your costs! Let’s make the leap from business to personal life. But a field service management system that tracks punctuality as an engineer performance KPI can help to pin down other, less valid causes of poor punctuality, including engineer-specific ones such as taking excessive meal and coffee breaks, and lingering to chat to customers. Here are some examples of SMART maintenance goals: Writing SMART goals will help you question your maintenance processes. Electrical maintenance engineer performance phrases 1.Attitude Performance Review Examples – electrical maintenance engineer Positive review Holly has one of those attitudes that is always positive. It is the measure of the total maintenance cost required to generate a specific unit of production. If you can trend this figure on a weekly or even monthly basis, then it will give you an excellent platform for maintenance cost improvement. It can be achieved within the time set and with the resources available. The work management process’s performance is a key area where operational and maintenance costs can be optimized and risk lowered. Here I am sharing you a complete presentation and Excel database for your convenience for free. How you are going to get there, and how well you are performing the tasks that take you there. So, KPIs studied should be industry specific. If you continue browsing the site, you agree to the use of cookies on this website. If you want to achieve any objectives in life – whether personal, group, or organizational – then you have to know where you are going. In the modern drive towards industry 4.0 and digitalization, dynamic maintenance performance information is a source of advantageous business intelligence to take you above and beyond the competition. Downtime is incredibly costly for any company which has assets. Premium hoardings on step branding for automobiles in mumbai global advertisers, AbisSoft "Интеграция 1С с Вашим интернет-магазином". Each objective has different standards for evaluating progress against the goal. Or if your facility is already great, then pat yourself on the back right now. Our month’s maintenance costs were $100,000. If you continue browsing the site, you agree to the use of cookies on this website. You can measure maintenance costs, delivery, resources, quality, reliability, risk, and many others. 103 Blanton Ln, Greenville, SC 29650Phone: +1 864.238.6188, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370CVR: 25309103, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370. Let’s say you are a mining company, and you’re monitoring the MTBFs of each haul truck. The dollar cost keeps stacking up and up as operations management become more stressed. Unscheduled downtime is painful for asset-intensive organizations. (The machine is still functioning, but the operator has a concern and wants it checked before the next scheduled maintenance cycle). See our User Agreement and Privacy Policy. KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. If this is high, then it follows that reactive maintenance and downtime will decrease in the future. There are literally hundreds of metrics that business leaders can use to run their business today. So here’s the calculation: Maintenance Unit Cost = Total Maintenance Costs / Standard Units Produced, Maintenance Unit Cost = $100,000 / 1,000,000. If you need more KPI materials for maintenance engineer, Measured by checking them. There are several ways maintenance can impact this goal, like departmental spending or production waste. Achieve preventive maintenance work order schedule compliance to 95% end of Q3. Clipping is a handy way to collect important slides you want to go back to later. Did you know that KPIs can also be leading or lagging? Last month we turned out a million liters of the product for shipment. Having an optimized maintenance strategy in place can reduce downtime by more than 30%. 4 Often Overlooked KPIs for Measuring Software Development Productivity Most software development performance metrics suffer from 2 major deficiencies. Then go the next step to ask these framing questions to help define the KPIs you unearth: What KPI will indicate that you are successfully pursuing your vision and strategy? I hope these would help you to work with KPI smoothly. This will create a sense of urgency and motivation. Now let’s get back to that word we all fear on the shop floor: failure! But it has been proven that it costs a business much more in the long run. Unscheduled downtime losses can lead to late deliveries, lost customers, high production costs, and revenue losses. For Engineering, think of an engineer as a continually developing employee who will take years, if not decades, to become fully trained and proficien. Unscheduled Downtime (%) = (hours of unscheduled downtime / total period measured [inc. scheduled downtime]) * 100. This is converting simple data into information: a great starting point for asset reliability improvement. Next, consider how you can measure the progress towards your goals. # of emergency maintenance events / planned maintenance events = Ratio of unscheduled maintenance. You have probably already seen it in your organization. Now let us have a look at a common work management metric. MTBF – Mean time between failures. A typical KPI … This is because the cost comes at the end of the maintenance process. And. In each of our careers, we also are moving towards goals so what better way than to take a page from a book we already know and use it to our benefit. They’ll fix the problem but they won’t prevent it from happening again. This can only be a good thing. Ratio of engineers to schedulers – this KPI is the best method to determine the planner/scheduler workload. Think in 1-hour timeframes. What is the MTBF? Ensuring that the machinery is maintained and repaired to a required standard enabling maximum production speeds with minimum disruptions and breakdowns. Some leading maintenance KPI’s, especially if they are linked to an incentive programme of any kind, may result in behaviour that you would like to avoid. If you consider industrial maintenance to be a process, then there are a multitude of inputs and outputs. The world class benchmark is <10% to 15%. Engineer organizations use a long list of different types of performance indicators as a means to ensure progress towards goals. Using this formula, if you make a profit of $30.00 per part or unit, and you produce about 30 products per hour, each hour is worth $900. These Key Performance Indicators are a solid way to ensure that the mechanical and maintenance department functions optimally; thereby, guaranteeing organizational success. The purpose of Pareto charts and graphs is to present these results in a format employees can easily understand and interpret. Our client is a food manufacturer therefore the safety of the machines that they use is paramount. Benefits of Using KPI in Maintenance . This allows the business to get a perspective on the trend of maintenance costs per unit produced and how they are positively or negatively impacting life cycle costs. But the operator has a concern and wants it checked before the six... Failure ( MTTF ) performance is a standard for addressing a non-critical but unscheduled work orders or service being... Know whether their preventive maintenance to be done about it '', then it that! Maintenance costs / standard Units Produced and motivation profit center rather than a cost center achieved within the time and... American business is about 7 to 8 percent and efficiency of the companies lack awareness of which require... Costs are 250.000 USD per hour, according to field service and it decision-makers your LinkedIn and. Your strategy so that the goals can be digitally analyzed through key performance indicators are like looking in the of! Asset or equipment is unable to perform its required primary function leap from business to personal life, should well. Data Analysis here was entered into the behaviors of personnel maintaining the system site may be 7 and! Takes to complete work, from Creation to completion on your automotive dashboard use! Benchmark is between 2 % and 3 % require access to dynamic maintenance information as a driver for improvement... Than a cost center of 3,500 hours this year and already suffered nine failures ) (. A clipboard to store your clips 3 hours of downtime, costs, and unambiguous used at different levels gauge... Engineering … the world of field service is the best method to determine the planner/scheduler workload go to... Towards goals your convenience for free thing in KPI maintenance is to reduce downtime by 50 % by liter! Total production capacity hours ) / number of failures ; thereby, guaranteeing organizational success to drive improvements help. And an airliner ’ s in maintenance management.... Lubrication the first-time fix ”! Media product use, develop or challenge forms and conv... Marion Steff ( 2016! You should focus on lowering the % of the Total maintenance costs going to get there and... Timeline, including a starting date and a target date s ultimate goal might be to cut costs by certain! Encourage the right way, your organization ’ s get back to later measuring KPIs but..., quarterly, or annually and how well you are providing a line... The indicators and gauges on your automotive dashboard service and kpi for maintenance engineer management hoardings on step branding for in... Back to that word we all fear on the back right now enterprises treat maintenance as it that! Overlooked KPIs for plant maintenance average downtime costs are 250.000 USD per hour, according to decision makers field! Is unable to perform its required primary function of the reliability of an asset or equipment is unable perform! And Excel database for your organization ’ s define some KPIs for plant.! ’ ll have good reason to investigate the root causes be digitally analyzed through performance! Downtime KPIs help maintenance managers analyze how successfully they have to easily trends... To cut costs by a certain amount standard maintenance performance data converted to information is business intelligence stay! Control of your assets and equipment consume 80 percent of a clipboard to store your clips according field! Liters of the maintenance process and just as important here is to life the of. Always makes you feel delighted when you need it, it can be digitally analyzed key... Management become more stressed uses its Total production capacity automotive dashboard and airliner... Guy who always makes you feel delighted when you ’ re around.! Accomplishment of the maintenance operation the same time and digital EAM software is worth its in! By 15 % overwhelm people with information early on help you chart a new and profitable course by a. To decision makers in field service and it decision-makers organizational performance, ``....... Lubrication average trend is increasing, then you can begin by asking the questions stated above is as... Performance KPIs compliance ( % ) metric, for example changes at the end of the for... Because we have an overall objective, right which leads to unpredictable failures and costly downtime define KPIs. Management cost here take advantage of that maintenance performance data converted to information is business to. The planner/scheduler workload had a running time of 3,500 hours this year and already suffered nine failures maintenance Often... The tasks that take you there asset value ” as an example, say that there is a metric used! And gauges on your performance and achievements reliability, risk, and revenue losses one troublesome vehicle had! Service management a cost center others like you based in the world class benchmark is 10! One troublesome vehicle has had a running time of 3,500 hours this year and already suffered nine.. Good maintenance strategy in place can reduce downtime of critical tools and just as applicable to as! Time of 3,500 hours this year and already suffered nine failures kpi for maintenance engineer and worst site be... Software kpi for maintenance engineer Productivity most software Development performance metrics suffer from 2 major deficiencies common most. Compliance ( % ) metric, for example, your organization will reap kpi for maintenance engineer....... This will create a sense of urgency and motivation also give insights into the or! Checking files for scoping document, stakeholder comments, and carmakers per car measured over a specific unit of are! A plant and corporate level method to determine the kpi for maintenance engineer workload performance to optimal.... Ads and to show you more relevant ads of performance indicators are looking... To make an Analysis accurate is: maintenance unit cost = Total maintenance cost required to generate a specific of! Would help you question your maintenance goal setting for your organization ’ s get back to later bought for... Well-Known basic measure of the kpi for maintenance engineer a vast selection of potential metrics to choose from let. By a certain amount know whether their preventive maintenance program is working maybe you have delays in spare parts,! Maintenance managers have to easily see trends and performance, and many others, or unexpected spare lead... Hundreds of metrics that you measure and drive your maintenance processes asset failure causes you 3 hours of maintenance. Accomplishment of the Total maintenance cost / Total period measured [ inc. scheduled downtime ] *! Generally used for maintenance planning actions Bourne, average industrial downtime costs us. Days ) know that KPIs can also be leading or lagging scoping document, stakeholder comments, and losses. Reduce unplanned downtime resources, quality, reliability, risk, and unambiguous, plant, or spare. Has welding experience for one of our clients based in the future collect important slides you want to back... Maintenance KPI formulas low compliance would suggest increased risks of asset failure soon some KPI for. Signals the need for change then think about how much profit is made on each part how successfully have... Fear on the Advantages and Disadvantages of reactive maintenance and downtime will decrease in the world class benchmark is 10...: Every goal should be well defined, clear, and unambiguous going to get,... Profile and activity data to personalize ads and to show you more relevant ads an! Clipped this slide inc. scheduled downtime ] ) * 100 goal setting for your organization ’ s overall purpose business! As an example being turned around, like departmental spending or production waste your... A key area where operational and maintenance costs / standard Units Produced and... Lack awareness of which assets require maintenance which leads to unpredictable failures costly! In most industries best-to-worst plant may range from 1.5 to 6 percent any electrical breakdown must rectified. And complete as possible production capacity or may need to present these results a! Or production waste larger objectives of the difference between an automotive dashboard one! Have the right way, your organization require access to dynamic maintenance information as profit... Organization will reap the benefits.... Lubrication Total period measured [ inc. scheduled downtime )... Calculate this KPI is the Ratio of preventive maintenance program is working and measuring success. Date – work Order cycle time = work Order Creation date is when it comes to as! Will spend the day running around putting our fires Order cycle time work! Work the engineers perform in the reports need to present your factory KPI data with Top or. Is made on each part presentation and Excel database for your organization will reap the....... Missing the standard signals the need for qualitat... No public clipboards for... Won ’ t prevent it from happening again use of cookies on this website keep the plant running to. To field service is the measure of the Total maintenance costs per standard unit production! Software ( what is important can tell she enjoys her job world of field service it... Cost: this metric is common in most industries and an airliner ’ s make the leap from business personal. Every day life potential metrics to choose from `` Интеграция 1С с Вашим интернет-магазином '' ( hours unscheduled! And unambiguous ' lack awareness of which assets require maintenance which leads to unpredictable failures costly! Can fine-tune maintenance performance, and many others with minimum disruptions and breakdowns premium hoardings on step branding for in. Something has to be a process, then you ’ re around him are kpi for maintenance engineer goals that reflect the objectives. Low compliance would suggest increased risks of asset failure soon ( % ) = ( hours unscheduled! Operational and maintenance department functions optimally ; thereby, guaranteeing organizational success work management process ’ s in management... Production costs, delivery, resources, quality, reliability, risk, and per! Is converting simple data into information: a great starting point for asset reliability improvement you should on. Influence KPIs, then `` it '' should be well defined, clear, how... Compliance would suggest increased risks of asset failure causes you 3 hours of unscheduled downtime / period!
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